Complaint on Naaptol Online Shopping

Hello, This Srujana Joseph. Recently I made an order for Necklace set On Naaptol online shopping with the amount rupees 4599 /-. I received the necklace kit in 15 days. But in that kit, some of them are damaged. So I made a complaint,They made a promise to replace that kit. But it’s already 1 month lost they did nothing to replace Please give me suggestions to replace my kit.

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