No one responds at IRCTC helpline numbers

Iam Gauvarv Mukarjee. I tried booking ticket for my parents from chennai to delhi,by Duronto express .While making payments,IRCTC payment gateway page expired and could not received my ticket confirmation. However the fare amount was debited from my Andra bank debit card .When I called Andra bank they told me that your transaction approval code (0679544) and They told me that to speak with IRCTC.

Then I have tried Calling the numbers of IRCTC help lines.The Chennai number 044-25300000 ringing and then someone picks it up, puts it side, where as Delhi number 011-93400000 not in use any more /invalid number. If they are not left the call or not use those numbers why they are put those numbers in help lines.
Please let me know whom do I contact regarding this…

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